Community Partner Support hub
Here you will find:
Useful Links
FAQs
Additional Resources.
Should you have any additional questions, feel free to complete the form at the bottom of the page and a member of our team will reach out to assist.
Important Support Links
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Want to check in on the status of a payment or submit an invoice? Click Here to download our invoice template and/or submit your invoice.
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Need to access the CareCar Manager App to manage and accept requests. Click here. Also, feel free to utilize a tutorial on the features and functions of the CareCar Manager App by clicking here
Meet the Team
Wendell Crawford
Network Development Manager
Genesis Soto
Customer Experience Specialist
FAQs
Where do I submit new invoices?
All invoices should be submitted HERE or refer to “Billing” under the“Important Support Links” section to log in and submit your invoice.
How long after I submit my invoice should I get paid?
Our goal is to have every invoice paid within a 30 day window from submission and acceptance. You are always welcome to check the status of an invoice HERE.
When do I get paid?
This information and terms are in our contract.
How does the trip scheduling work?
Information and instructions regarding our CareCar desktop and mobile apps are sent via email after contracting. It includes trip scheduling, coordination, and status updates.
Who can I contact if I have a problem with a trip?
Click HERE and contact information to key personnel is distributed via email after contracting.
Who do I talk to about billing?
Our accounting department can be reached at accounting@carecar.co or 415.873.3421
Still Need Help?
We would love to chat with you about how we can better support you as a Community Partner. Submit the form below and a member of our Partner Support team will reach out shortly.